Lash Nation Shipping Policy

At Lash Nation, we aim to provide fast and reliable shipping worldwide through Australia Post. Below are our shipping options and estimated delivery times.

Shipping Locations and Delivery Times

Australia

• Standard Shipping: Orders placed before 2 PM are shipped the same day. Delivery typically takes 3–10 business days within Australia.
• Express Post: Australia Post Express is available for faster delivery. Estimated delivery times vary based on location, often 1–3 business days to major cities and up to 5 business days for regional areas.

Worldwide

• Standard International: For international orders, please allow 3–15 business days for delivery, depending on your location and customs processing times.
• Express International: Australia Post’s Express International option is available at checkout for faster delivery times. Delivery generally takes 2–7 business days, but can vary depending on customs and international processing.

Note: All orders are dispatched within 1–3 working days after payment has been confirmed.

Shipping Rates

Shipping rates, including options for Express Post, are calculated at checkout based on your location and order size.

Order Tracking

Once your order has been shipped, a tracking number will be emailed to you. Use this tracking information to monitor your order’s journey and estimated delivery time.

Shipping Responsibility

Please note that Lash Nation does not accept responsibility for items that are damaged, lost, or stolen during shipping. If you encounter any issues with your delivery, please reach out to Australia Post for assistance.

Optional Shipping Insurance

For added security, we offer optional shipping insurance to cover potential issues during delivery by Australia Post. Once your order is in the hands of Australia Post, Lash Nation cannot accept responsibility for items that are lost, damaged, or stolen in transit. Insurance provides coverage against these risks, giving you peace of mind for your delivery.

For any questions or concerns regarding your shipment, feel free to contact us at Returns@lashnation.au.

Same-Day Click & Collect Service

At Lash Nation, we’re committed to providing our customers with fast and convenient service. Our Same-Day Click & Collect option ensures you can get your lash supplies when you need them, without waiting for delivery. This service is available for pick-up from Lash Nation HQ in Blacktown, NSW.

How It Works

1. Place Your Order Online:
   Select the items you need from our online store and choose the Click & Collect option at checkout.
2. Receive Your Ready-For-Pickup Notification:
   You’ll receive an email or SMS confirmation when your order is ready for collection. We aim to have your items ready the same day, provided you place your order before 2pm
3. Pick Up Your Order:
   Visit our store at Lash Nation HQ. and our team will have your items ready for a quick and easy pickup.

Benefits of Click & Collect

• Convenient: Skip the wait and pick up your order at a time that suits you.
• Same-Day Availability: Order before 2pm to pick up your supplies the same day.
• Free Service: No additional cost for choosing Click & Collect.
• Priority Service: Your order will be prioritised for collection.

Location, Hours & Pick-up times

Address:
Lash Nation HQ in Blacktown, NSW.

Opening Hours:
Monday to Friday: 10 AM - 3 PM

*All orders must be picked up during our opening hours: 10 AM - 3 PM.*

If you place your order before 2 PM and receive a confirmation SMS but are unable to pick it up between 10 AM and 3 PM, your order will be ready for collection the next day starting at 10 AM.

Orders placed after 2 PM will be packed the next business day, and you'll receive a confirmation once your order is ready.

Please Note:
Ensure you have received your order confirmation before arriving to collect your items. We cannot process collections without it.