Lash Nation Courses Return & Refund Policy

We aim to provide flexible and high-quality training experiences for all lash artists, whether online or in-salon. Below is our Return & Refund Policy, which covers both online and in-salon training to ensure clarity and support for each type of booking.

(Online Training) Return & Refund Policy

Online course Purchased with or with out Lash Kit: If your online course was purchased as a bundle with a lash kit, the entire purchase, including the kit, is non-refundable once the course portal access is provided.

(In-Salon Training) Reschedule & Refund Policy

We’re excited to welcome you to our Lash Nation in-salon training experience! To ensure clarity and fairness, please review our refund policy for in-salon lash courses below.

Course Deposits

All deposits made for Lash Nation courses are strictly non-refundable. This policy applies to both initial deposits and any additional deposits required for rescheduling.

Rescheduling Policy

Notice to Reschedule If you need to reschedule your course, please contact us at least 14 days prior to your course start date. We offer one free rescheduling option with at least 14 days' notice.

Late Rescheduling Fee: If you request to reschedule within 14 days of your course date, a $250 rescheduling fee will apply. This fee is applicable even to students who book within the 14-day period.

If you cannot attend the live model day (Day 2 and 3) of either the Group Masterclass or the 1-on-1 course, contact must be made as soon as possible to discuss rescheduling options:

-Next Available Masterclass: We can reschedule you into our next available Masterclass, subject to availability. Availability will be confirmed one week prior.

-Weekday Catch-Up Lesson: Alternatively, you may opt for a weekday catch-up lesson, which will incur a $650 fee per day.

Cancellations

30 Days or More Before Course Date

-Full Payment: If you have already paid in full, a refund will be issued minus the non-refundable deposit amount.

-Deposit Only: If you have only paid the deposit, it is non-refundable in accordance with our policy.

Less Than 30 Days Before Course Date: Cancellations made within 30 days of the course date are non-refundable due to the preparation required and limited spots available.

No-Show Policy: If you do not attend the course without prior notification (a “no-show”), your course fee will be forfeited. No refunds or credits will be issued for no-shows.

Lash Nation Products Return & Refund Policy

At Lash Nation, we are committed to providing high-quality lash supplies that meet your professional needs. Our 60-day return policy ensures you have peace of mind with every purchase. Please review the guidelines below to understand our return and refund processes.

Love It or Return It – 60-Day Guarantee

If you’re not satisfied with a product unused, you may return it within 60 days of delivery for a refund or store credit. Please note that original shipping fees will be deducted from the refund, and return shipping labels are not provided. customers are responsible for covering the cost of return shipping. All products must be sent back to us for review prior to issuing a refund, and it may take up to 7 days after we receive the item to process the refund. For any questions or to initiate a return, please contact us at Returns@lashnation.au

Damaged or Defective Items

• Inspection Period: We encourage you to inspect your items upon delivery. If you receive a damaged or defective product, please contact our customer support team within 7 days of receipt to report the issue.
• Proof of Damage: To help us process your replacement or refund quickly, we may request photos showing the damage or defect. In some cases, we may also ask you to return the item for further inspection.

Returns on Used Products – Quality Guarantee

Our refund policy for used items is designed to support customers facing legitimate quality concerns, not for misuse or excessive returns. By requiring the product to be sent back with photos of the issue, we can assess any concerns, prevent potential misuse of the policy, and continue improving our offerings to better serve you.

If a refund is requested for a used item, we require the product to be sent back to us along with photos of the issue experienced. This process allows us to assess the concern, address any potential issues, and continually improve our offerings.

Criteria for Used Item Returns:

• One Item Per Product Type: This policy applies to one unit per product type only. Returns on multiple items of the same product will not be accepted.
• Quality Concerns Only: Used item returns are accepted strictly for quality concerns or product issues, not for reasons of change of mind or personal preference.
• Condition of Returned Product: Products should not be excessively used or emptied. Items with clear signs of misuse or damage from improper handling are not eligible for a refund.
• Supporting Photos Required: To initiate a return for a used product, customers must provide photos demonstrating the specific issue experienced. This helps us verify the concern and continually improve product quality.